FAQ
Shipping
What is your processing time?
A) Standard processing time is 3 business days for all in-stock items.
This is separate from carrier transit time once your order has been picked up.
B) Custom-ordered or made-to-order pieces require 10–14 business days for processing before shipment.
C) Shipping times may vary based on carrier volume, weather, or regional delays once the package is in the hands of USPS or UPS.
Which carrier do you use?
A) Most orders ship through USPS.
B) Some orders may ship through UPS, depending on weight, size, or destination.
C) Once a tracking number has been generated and the carrier accepts the package, the carrier assumes full responsibility for delivery. For lost or damaged packages, please contact the carrier directly.
How long do I have to report an issue with my order?
Any concern regarding your delivery must be reported within 72 hours of the tracking status showing “Delivered.”
Inquiries made after the 72-hour window cannot be honored.
Do you ship internationally?
No. SUP3R currently ships within the United States only.
Tracking Your Order
How can I track my order?
You will automatically receive a tracking number via email once your order has shipped.
Tracking updates may take several hours to refresh depending on the carrier.
Order Changes, Cancellations, and Returns
Can I change or edit my order?
A) Orders cannot be edited once placed.
Please double-check your cart, shipping address, and sizing before checkout.
Can I cancel my order?
A) Orders may only be canceled for store credit, issued in the full amount of the purchase (excluding any processing fees).
B) Once an order enters processing or ships, it can no longer be canceled.
Can I return or exchange my order?
A) All sales are final.
SUP3R does not accept returns or exchanges.
B) Shipping fees are non-refundable.
C) Any package sent back to SUP3R without prior approval will not be refunded or returned.
What about defects?
While all sales are final, SUP3R will honor verified defects that were not disclosed in the listing.
Requirements:
Must email originalsup3r@gmail.com within 72 hours of delivery
Include clear photos of the issue
Intentional distressing or imperfections (when noted in the listing) do not qualify as defects
Fraud Prevention
Orders flagged by our system as potential fraud may be canceled automatically.
Store credit will be issued unless the transaction is deemed high-risk, in which case the order will be voided entirely for security purposes.
Returned to Sender Packages
If your package is returned to SUP3R because of an incorrect or incomplete address:
A) You may choose to pay a re-shipping invoice to send the package again.
B) Alternatively, you may receive store credit for the item(s) purchased, minus the original shipping cost.
(If a special circumstance arises, we may handle the case individually, but the policy above will be the default.)
Billing + Shipping Policies
How does shipping work?
Orders ship to the exact address provided at checkout.
SUP3R cannot modify the shipping address after the order is placed.
The billing address must match the credit/debit card on file or the order may be canceled automatically.
SUP3R is not responsible for lost or missing packages caused by incorrect or incomplete addresses provided by the customer.
If your package is returned to sender, you will be responsible for the cost of re-delivery.
Once accepted by USPS or UPS, all delivery questions should be directed to the carrier using your tracking number.
Pre-Orders
How do pre-orders work?
A) Pre-order items ship on or near the date listed in the product description.
B) If your order includes both pre-order and in-stock items, the entire order will ship together according to the pre-order ship date.
C) Once processed and packed, you will receive a tracking number via email.
D) Pre-orders are final sale and cannot be edited, canceled, or modified unless the cancellation is converted to store credit before processing begins.